Example only · illustrative listing, names, dates and amounts

The full evidence pack template

This is every page of a finished pack, start to finish: the cover sheet, the record certificate, each locked report with its complete cleaning and inventory lists and dated photographs, the costs claimed with receipts behind them, the chain of custody, the photo fingerprint list and the declaration you sign before sending. Your own packs are built the same way, with capture times and fingerprints written by our servers at the moment each photo is taken.

Start building your ownShort version

TurnProof claim evidence pack

Damage and condition record

Pack reference
TP-EXAMPLE-0001
Listing
Beachside Apartment 2B (example listing)
Address
12 Marine Parade, Gold Coast, Queensland
Prepared by
Samantha Reid
Period covered
1 Mar 2026 to 6 Mar 2026
Prepared
2026-03-06 13:00:00 GMT+10
Reports included
3 locked reports
Checklist lines
69 checked · 10 recorded as damaged or missing
Photographs
14, each with a server capture time and SHA-256 fingerprint
Costs claimed
$2,036.50 across 7 receipts
Times shown in
Australia/Brisbane

Contents: record certificate, each locked report with its full cleaning and inventory lists and photographs, costs claimed with receipts, chain of custody, photo fingerprint list, and a signed declaration.

TurnProof evidence pack

Beachside Apartment 2B (example listing)

12 Marine Parade, Gold Coast, Queensland

2026-03-01 to 2026-03-06 · 3 locked reports · 7 receipts · prepared 2026-03-06 13:00:00 GMT+10

Record certificate

Australia · 3 locked reports · 14 photos · prepared 2026-03-06 13:00:00 GMT+10

These records are business records of the short-stay operation at Beachside Apartment 2B (example listing), 12 Marine Parade, Gold Coast, Queensland. They were made by the person who did the work, at the time the work was done, in the ordinary course of running the property. All times are recorded in UTC by TurnProof's servers and shown here in Australia/Brisbane.

Captured in the app only
Photos can only be taken through the TurnProof camera while the report is open. There is no gallery upload, so an older or edited image cannot be substituted in.
Time written by our server
The capture time on every photo and every report is written by our servers in UTC at the moment the file arrives, then displayed in the property's own time zone. A phone clock cannot change it.
Fingerprinted on arrival
Each photo is hashed with SHA-256 as it is stored. The fingerprint is printed with the photo, so any later alteration of the file produces a different fingerprint and is detectable by anyone.
Locked on submission
When a report is submitted it becomes immutable. Lines, counts, notes and photos cannot be edited, replaced or deleted afterwards — enforced by the database, not by app screens.
Attributed to a person
Every report records who submitted it and, where an outsourced crew did the work, the business name and the access link they used. Crews never hold accounts and cannot see other listings.
Retained then released
Photo files are kept for 90 days and then permanently deleted; the report text, times, identities, fingerprints and deletion log are kept. The downloaded pack is the permanent archive.

Pre-arrival report

Locked 2026-03-01 12:48:00 GMT+10 · by Bright Coast Cleaning — Mia · Bright Coast Cleaning · 6 photos

Property cleaned, reset and photographed before check-in. Every cleaning line completed and every inventory count matched the expected quantity.

Entry & living

Cleaning

  • ClearFloors vacuumed and mopped
  • ClearSofa cushions reset, throws folded
  • ClearSurfaces and skirting dusted
  • ClearAir conditioner filter wiped, unit set to 24°C

Inventory

  • ClearThrow blankets · expected 2, found 2
  • ClearRemote controls (TV, air con) · expected 2, found 2
  • ClearWelcome folder and house rules · expected 1, found 1

Kitchen & laundry

Cleaning

  • ClearBench tops and splashback cleaned
  • ClearFridge emptied, shelves wiped
  • ClearMicrowave and oven cleaned inside
  • ClearBin emptied, fresh liner fitted

Inventory

  • ClearSaucepans · expected 3, found 3
  • ClearDinner plates · expected 8, found 8
  • ClearWine glasses · expected 6, found 6
  • ClearCork trivets · expected 2, found 2
  • ClearClothes airer · expected 1, found 1
  • ClearLaundry pods · expected 6, found 6

Main bedroom

Cleaning

  • ClearBed made with laundered linen
  • ClearUnder bed and wardrobe checked
  • ClearBedside lamps working

Inventory

  • ClearPillows · expected 4, found 4
  • ClearPillowcases · expected 4, found 4
  • ClearCoat hangers · expected 10, found 10

Second bedroom

Cleaning

  • ClearBeds made, mattress protectors clean
  • ClearWindow tracks and blinds wiped

Inventory

  • ClearPillows · expected 2, found 2
  • ClearSpare blankets · expected 2, found 2

Bathroom

Cleaning

  • ClearVanity, basin and mirror cleaned
  • ClearShower screen and grout cleaned
  • ClearToilet cleaned and sanitised
  • ClearExhaust fan checked

Inventory

  • ClearBath towels · expected 4, found 4
  • ClearHand towels · expected 2, found 2
  • ClearToilet rolls · expected 4, found 4
Entry & living · floors clean captured 2026-03-01 12:06:00 GMT+10
Entry & living · floors clean
2026-03-01 12:06:00 GMT+10
SHA-256 3ac91e77b0d42f86
Kitchen · bench clear captured 2026-03-01 12:12:00 GMT+10
Kitchen · bench clear
2026-03-01 12:12:00 GMT+10
SHA-256 8be40c19d7a3512f
Kitchen · fridge empty and wiped captured 2026-03-01 12:16:00 GMT+10
Kitchen · fridge empty and wiped
2026-03-01 12:16:00 GMT+10
SHA-256 d1f7a25c8830be49
Main bedroom · bed made captured 2026-03-01 12:24:00 GMT+10
Main bedroom · bed made
2026-03-01 12:24:00 GMT+10
SHA-256 5f0b6e93cc27a1d8
Second bedroom · beds made captured 2026-03-01 12:31:00 GMT+10
Second bedroom · beds made
2026-03-01 12:31:00 GMT+10
SHA-256 a47c2b8091fe63d5
Bathroom · vanity clean captured 2026-03-01 12:39:00 GMT+10
Bathroom · vanity clean
2026-03-01 12:39:00 GMT+10
SHA-256 9024ce7fb13a58d6

Post-checkout report

Locked 2026-03-03 11:05:00 GMT+10 · by Bright Coast Cleaning — Mia · Bright Coast Cleaning · 8 photos

Guest left permanent staining on new linen and furnishings, what appeared to be black hair dye through the bathroom vanity, a burnt-out saucepan, a snapped clothes airer, damaged trivets, a burn through the dining table finish and heavy scuffing to the entry door. Several items were damaged beyond cleaning and required replacement.

Entry & living

Cleaning

  • ClearFloors vacuumed and mopped
  • IssueEntry door and frameDeep scuffing and gouges to the door and frame, consistent with furniture being dragged through.
  • IssueDining table surfaceHeat mark and burn through the finish on the table top. Trivets were provided.

Inventory

  • MissingThrow blankets · expected 2, found 1One throw stained beyond use — discarded and replaced.
  • ClearRemote controls (TV, air con) · expected 2, found 2
  • ClearWelcome folder and house rules · expected 1, found 1

Kitchen & laundry

Cleaning

  • ClearBench tops and splashback cleaned
  • ClearFridge emptied, shelves wiped
  • ClearOven and microwave cleaned

Inventory

  • IssueSaucepans · expected 3, found 2One saucepan burnt out, base unusable — discarded.
  • ClearDinner plates · expected 8, found 8
  • ClearWine glasses · expected 6, found 6
  • MissingCork trivets · expected 2, found 0Both trivets damaged beyond use.
  • IssueClothes airer · expected 1, found 1Frame snapped — no longer stands.
  • ClearLaundry pods · expected 6, found 2

Main bedroom

Cleaning

  • ClearBeds stripped, linen sent to laundry
  • ClearFloors and surfaces cleaned

Inventory

  • IssuePillows · expected 4, found 2Two pillows and pillowcases permanently stained. Laundered twice — staining remained.
  • MissingPillowcases · expected 4, found 2Two pillowcases discarded — staining not removable.
  • ClearCoat hangers · expected 10, found 10

Second bedroom

Cleaning

  • ClearBeds stripped and remade
  • ClearWindow tracks and blinds wiped

Inventory

  • ClearPillows · expected 2, found 2
  • ClearSpare blankets · expected 2, found 2

Bathroom

Cleaning

  • IssueVanity surfaceStained with what appeared to be black hair dye. Three cleaning attempts made — the surface could not be cleaned and required replacement.
  • ClearShower screen and grout cleaned
  • ClearToilet cleaned and sanitised

Inventory

  • IssueBath towels · expected 4, found 4Two towels dye-stained — moved to cleaning-cloth use.
  • ClearHand towels · expected 2, found 2
  • ClearToilet rolls · expected 4, found 1
Main bedroom · stained pillow captured 2026-03-03 10:14:00 GMT+10
Main bedroom · stained pillow
2026-03-03 10:14:00 GMT+10
SHA-256 9f2c41a7e8b3d0c5
Living · stained throw captured 2026-03-03 10:19:00 GMT+10
Living · stained throw
2026-03-03 10:19:00 GMT+10
SHA-256 1b77e04ac9d62f18
Bathroom · hair dye stains on vanity captured 2026-03-03 10:26:00 GMT+10
Bathroom · hair dye stains on vanity
2026-03-03 10:26:00 GMT+10
SHA-256 5da3c8f10b47e692
Kitchen · burnt saucepan captured 2026-03-03 10:33:00 GMT+10
Kitchen · burnt saucepan
2026-03-03 10:33:00 GMT+10
SHA-256 7c14be9038aa5d21
Laundry · broken clothes airer captured 2026-03-03 10:41:00 GMT+10
Laundry · broken clothes airer
2026-03-03 10:41:00 GMT+10
SHA-256 22e6f5c7b1908d43
Kitchen · damaged cork trivet captured 2026-03-03 10:47:00 GMT+10
Kitchen · damaged cork trivet
2026-03-03 10:47:00 GMT+10
SHA-256 b3081ca6f59d27e4
Dining · burn mark through table finish captured 2026-03-03 10:53:00 GMT+10
Dining · burn mark through table finish
2026-03-03 10:53:00 GMT+10
SHA-256 6e2d97fb04c1a853
Entry · scuffed door and frame captured 2026-03-03 10:58:00 GMT+10
Entry · scuffed door and frame
2026-03-03 10:58:00 GMT+10
SHA-256 cf5a13e28b7096d4

Maintenance visit

Locked 2026-03-06 12:40:00 GMT+10 · by Jess Morgan (co-host) · Ashmore Bathrooms · Repair and replacement · 0 photos

Replacement vanity supplied and installed, carpet and rug steam cleaned, entry door scuffs filled and touched up.

Bathroom

Cleaning

  • ClearOld vanity removedStained surface could not be restored.
  • ClearReplacement vanity installed and sealed
  • ClearWater connections tested — no leaks

Living & bedrooms

Cleaning

  • ClearRug and carpet steam cleanedStain treatment applied; light shadowing remains.
  • ClearEntry door scuffs filled and touched up

Costs claimed

7 receipts · 2026-03-01 to 2026-03-06

DateCost typePaid to / forAmount
3 Mar 2026Co-host labourCo-host — Jess Morgan — Extra 5 hours: re-laundering, replacement shopping run, claim documentation5.0 hrs @ $45.00Receipt attached$225.00
3 Mar 2026CleaningBright Coast Cleaning — Additional deep clean — bathroom dye treatment, kitchen scrub back4.0 hrs @ $55.00Receipt attached$220.00
4 Mar 2026CleaningCoast Carpet Care — Rug and carpet steam clean with stain treatmentReceipt attached$340.00
4 Mar 2026Replacement itemsAussie Homewares & Decor — Replacement pillows, pillowcases, throw, cork trivets and clothes airerReceipt attached$286.50
4 Mar 2026Replacement itemsCoastal Cookware — Replacement saucepan (like for like)Receipt attached$89.00
6 Mar 2026Trade / repairAshmore Bathrooms — Supply and install replacement vanity — stained surface could not be cleanedReceipt attached$780.00
4 Mar 2026Other costAshmore Laundry Service — Commercial laundering of linen and towels, twiceReceipt attached$96.00
Co-host labour$225.00
Cleaning$560.00
Replacement items$375.50
Trade / repair$780.00
Other cost$96.00
Total claimed$2,036.50

Receipts

3 Mar 2026 · Co-host labour · Co-host — Jess Morgan · $225.00

PDF receipt: cohost-hours.pdf

Hours above the standard turnover allowance.

3 Mar 2026 · Cleaning · Bright Coast Cleaning · $220.00

PDF receipt: deep-clean-invoice.pdf

Invoiced separately from the standard turnover clean.

4 Mar 2026 · Cleaning · Coast Carpet Care · $340.00

PDF receipt: carpet-clean-invoice.pdf

Job sheet attached with the invoice.

4 Mar 2026 · Replacement items · Aussie Homewares & Decor · $286.50

PDF receipt: replacements.pdf

Originals purchased new for the listing in Jan 2026 — original receipts retained.

4 Mar 2026 · Replacement items · Coastal Cookware · $89.00

PDF receipt: saucepan-receipt.pdf

6 Mar 2026 · Trade / repair · Ashmore Bathrooms · $780.00

PDF receipt: vanity-invoice.pdf

Includes removal and disposal of the damaged vanity.

4 Mar 2026 · Other cost · Ashmore Laundry Service · $96.00

PDF receipt: laundry-receipt.pdf

Staining remained after the second wash.

Chain of custody

26 recorded steps · times in Australia/Brisbane

Date and timeStepRecorded detail
2026-03-01 12:00:00 GMT+10Pre-arrival report startedBright Coast Cleaning — Mia
2026-03-01 12:06:00 GMT+10Photo captured — Entry & living · floors cleanSHA-256 3ac91e77b0d42f86 · 2090 KB
2026-03-01 12:12:00 GMT+10Photo captured — Kitchen · bench clearSHA-256 8be40c19d7a3512f · 2090 KB
2026-03-01 12:16:00 GMT+10Photo captured — Kitchen · fridge empty and wipedSHA-256 d1f7a25c8830be49 · 2090 KB
2026-03-01 12:24:00 GMT+10Photo captured — Main bedroom · bed madeSHA-256 5f0b6e93cc27a1d8 · 2090 KB
2026-03-01 12:31:00 GMT+10Photo captured — Second bedroom · beds madeSHA-256 a47c2b8091fe63d5 · 2090 KB
2026-03-01 12:39:00 GMT+10Photo captured — Bathroom · vanity cleanSHA-256 9024ce7fb13a58d6 · 2090 KB
2026-03-01 12:48:00 GMT+10Pre-arrival report locked — no further edits possibleBright Coast Cleaning — Mia · Bright Coast Cleaning
2026-03-01 12:48:00 GMT+10Pack downloaded by the host1 download
2026-03-03 10:10:00 GMT+10Post-checkout report startedBright Coast Cleaning — Mia
2026-03-03 10:14:00 GMT+10Photo captured — Main bedroom · stained pillowSHA-256 9f2c41a7e8b3d0c5 · 2090 KB
2026-03-03 10:19:00 GMT+10Photo captured — Living · stained throwSHA-256 1b77e04ac9d62f18 · 2090 KB
2026-03-03 10:26:00 GMT+10Photo captured — Bathroom · hair dye stains on vanitySHA-256 5da3c8f10b47e692 · 2090 KB
2026-03-03 10:33:00 GMT+10Photo captured — Kitchen · burnt saucepanSHA-256 7c14be9038aa5d21 · 2090 KB
2026-03-03 10:41:00 GMT+10Photo captured — Laundry · broken clothes airerSHA-256 22e6f5c7b1908d43 · 2090 KB
2026-03-03 10:47:00 GMT+10Photo captured — Kitchen · damaged cork trivetSHA-256 b3081ca6f59d27e4 · 2090 KB
2026-03-03 10:53:00 GMT+10Photo captured — Dining · burn mark through table finishSHA-256 6e2d97fb04c1a853 · 2090 KB
2026-03-03 10:58:00 GMT+10Photo captured — Entry · scuffed door and frameSHA-256 cf5a13e28b7096d4 · 2090 KB
2026-03-03 11:05:00 GMT+10Post-checkout report locked — no further edits possibleBright Coast Cleaning — Mia · Bright Coast Cleaning
2026-03-03 11:05:00 GMT+10Pack downloaded by the host2 downloads
2026-03-06 10:15:00 GMT+10Maintenance visit startedJess Morgan (co-host)
2026-03-06 12:40:00 GMT+10Maintenance visit locked — no further edits possibleJess Morgan (co-host) · Ashmore Bathrooms
2026-03-06 12:40:00 GMT+10Pack downloaded by the host1 download
2026-05-30 12:48:00 GMT+10Photo files scheduled for permanent deletionReport text, times and fingerprints retained
2026-06-01 11:05:00 GMT+10Photo files scheduled for permanent deletionReport text, times and fingerprints retained
2026-06-04 12:40:00 GMT+10Photo files scheduled for permanent deletionReport text, times and fingerprints retained

Photo fingerprints

14 photographs · SHA-256

PhotographCapturedFingerprint
Entry & living · floors cleanPre-arrival report2026-03-01 12:06:00 GMT+103ac91e77b0d42f8611aa
Kitchen · bench clearPre-arrival report2026-03-01 12:12:00 GMT+108be40c19d7a3512f9004
Kitchen · fridge empty and wipedPre-arrival report2026-03-01 12:16:00 GMT+10d1f7a25c8830be49ac71
Main bedroom · bed madePre-arrival report2026-03-01 12:24:00 GMT+105f0b6e93cc27a1d84b12
Second bedroom · beds madePre-arrival report2026-03-01 12:31:00 GMT+10a47c2b8091fe63d5107b
Bathroom · vanity cleanPre-arrival report2026-03-01 12:39:00 GMT+109024ce7fb13a58d6e2c4
Main bedroom · stained pillowPost-checkout report2026-03-03 10:14:00 GMT+109f2c41a7e8b3d0c5771e
Living · stained throwPost-checkout report2026-03-03 10:19:00 GMT+101b77e04ac9d62f1880ba
Bathroom · hair dye stains on vanityPost-checkout report2026-03-03 10:26:00 GMT+105da3c8f10b47e692c015
Kitchen · burnt saucepanPost-checkout report2026-03-03 10:33:00 GMT+107c14be9038aa5d2166f9
Laundry · broken clothes airerPost-checkout report2026-03-03 10:41:00 GMT+1022e6f5c7b1908d43ae50
Kitchen · damaged cork trivetPost-checkout report2026-03-03 10:47:00 GMT+10b3081ca6f59d27e4104c
Dining · burn mark through table finishPost-checkout report2026-03-03 10:53:00 GMT+106e2d97fb04c1a8530bd7
Entry · scuffed door and framePost-checkout report2026-03-03 10:58:00 GMT+10cf5a13e28b7096d4e321

Anyone holding one of these photographs can confirm it is the untouched original at turnproof.app/verify — the fingerprint is checked, the photo is never uploaded.

Signed declaration

Australia form · sign and date before sending

I, Samantha Reid, of 12 Marine Parade, Gold Coast, Queensland, say as follows:

  1. I operate the short-stay property known as Beachside Apartment 2B (example listing) at 12 Marine Parade, Gold Coast, Queensland.
  2. This pack contains 3 reports covering 1 Mar 2026 to 6 Mar 2026, with 14 photographs and 10 items recorded as damaged or missing.
  3. Each report was completed at the property while the work was being done, and was locked on submission. Capture times and photo fingerprints were written by TurnProof's servers, not by the device used.
  4. The costs claimed total $2,036.50, supported by 7 receipts reproduced in this pack. Each amount was actually incurred as a result of the condition recorded.
  5. I declare that the contents of this evidence pack are true and correct, and that the records in it were made in the ordinary course of operating this short-stay property at or about the times shown.

Host or co-host signature

Date and place signed

Signed and dated by the host or co-host — no witness needed. This pack is written to be submitted straight to the booking platform's resolution centre. Pack prepared 2026-03-06 13:00:00 GMT+10.

Capture times and photo fingerprints are written by TurnProof's servers at the moment of capture. Locked reports cannot be edited or deleted.