[A]
Server-recorded capture time
Timestamps are written by our server at the moment of upload, not read off the device. Nobody — host or cleaner — can back-date a turnover.
// Features
Everything a false complaint has to get past
Two reports per stay, maintenance visits in between, and an integrity trail on every photo — built so a platform's resolution team or an insurer can't wave it away.
// Report 01 · after check-out
Damage and claim evidence
Guest leaves, you walk in and document before anything is touched. Stained mattress, cracked screen, missing kettle, the extra-clean job nobody should be paying for — each marked and photographed with a verified time. That's the pack you send to your insurer or the platform's resolution centre.
- →Items marked missing or damaged with a note
- →Extra cleaning required flagged per area
- →Timestamps prove it was found before anyone else entered
// Report 02 · before check-in
Condition record at handover
Once the repairs and the clean are done, run the same checklist again. Now you hold proof the property was complete, clean and functional at the moment the next guest walked in — which kills the next invented complaint before it's written.
- →Every inventory item confirmed present and working
- →Repairs from the last stay photographed as fixed
- →Becomes the baseline for the following check-out report
Example condition record · real turnover, one property
6 of 41 photos
Sample photos from a real turnover, shown to illustrate what a pre-arrival record covers. Times are illustrative — in a live report every capture time is written by our server.
// Why it holds up
A photo is easy to dismiss. A verified chain of them isn't.
Integrity measures
server clock · sha-256 · write-once
Platform support teams discount host photos because there's no way to tell when they were taken. Every decision here exists to remove that doubt.
[B]
Photo bytes are fingerprinted
Every image is hashed with SHA-256 and the digest is stored on the report, so any later alteration of the file is detectable.
[C]
Immutable once submitted
No edits, no re-uploads, no quiet fixes after the fact. An unchangeable record is what makes it credible to a reviewer or an adjuster.
[D]
In-app camera only
Evidence photos are captured during the job. There is no gallery upload, so an old photo can't be passed off as today's condition.
[E]
You hold the archive
Photos live here for 90 days, then they're deleted. Before that you download the high-res PDF — timestamps, hashes and full-size images — so your evidence sits on your own machine, not only on ours.
[F]
Hashes outlive the photos
We keep the report's checklist, times and SHA-256 digests indefinitely. Years later you can re-hash an image out of your saved PDF and match it against the digest on record.
// Report 03 · maintenance visits
Proof the property is looked after, not just cleaned
Also covers
mowing · gardens · repairs · servicing
Complaints aren't only about cleaning. "Overgrown yard", "the aircon never worked", "nothing gets maintained" — all of it is answerable with a dated visit history. Any outsourced crew can run a maintenance checklist on the same link, between stays or on a schedule.
[M-01]
Lawns and grounds
Front and back yard photographed after every mow — edges, clippings cleared, bins in place. A dated run of shots proves the grounds were maintained, not neglected between stays.
[M-02]
Repairs and trades
Plumber, electrician, handyman: photograph the fault, then the finished work. The pair sits on the record with the date, so a guest complaint about a 'broken' item meets the repair evidence.
[M-03]
Pool, pest and servicing
Recurring service visits logged the same way — who attended, which areas, what the property looked like when they left.
[M-04]
Contractor accountability
If you're paying for a service, you get to see it was done. Every visit carries the contractor's name and server-verified capture times, so invoices match reality.
Maintenance log · 12 Marina Parade
last 30 daysFront & back lawn mowedGreenline Yard Care08:14:22
Garden beds tidied, clippings removedGreenline Yard Care09:02:47
Aircon filter cleaned and testedR. Whitcombe11:26:09
Bathroom tap washer replacedR. Whitcombe11:48:33
// Contractor access
Your cleaners and trades need a link, not an account
Each property gets its own access link and code — one for the cleaning team, one for the mowing or maintenance crew if you want them separate. They open it on their phone, type their name and walk their checklist. No sign-ups, no app store. Their name lands on the report, they only ever see that one property, and you can revoke or regenerate the link the day a team changes.
One plan, every feature on this page
A$5 + GST per listing per month — A$4 each at 4–9 listings, A$3 each at 10+.