[A]
Server-recorded capture time
Timestamps are written by our server at the moment of upload, not read off the device. Nobody — host or cleaner — can back-date a turnover.
Features
Everything a false complaint has to get past
Two reports per stay, maintenance visits in between, and an integrity trail on every photo — built so a platform's resolution team or an insurer can't wave it away.
On every report
write-once- Capture time
- written by our server on upload
- Photo integrity
- SHA-256 fingerprint per image
- After submission
- read-only, no edits or replacements
- Camera
- in-app only, no gallery uploads
- Your archive
- high-resolution PDF you download and keep
Report 01 · after check-out
Damage and claim evidence
Guest leaves, you walk in and document before anything is touched. Stained mattress, cracked screen, missing kettle, the extra-clean job nobody should be paying for — each marked and photographed with a verified time. That's the pack you send to your insurer or the platform's resolution centre.
- Items marked missing or damaged with a note
- Extra cleaning required flagged per area
- Keep receipts for replacements — purchase dates prove items were new
- Timestamps prove it was found before anyone else entered
Report 02 · before check-in
Condition record at handover
Once the repairs and the clean are done, run the same checklist again. Now you hold proof the property was complete, clean and functional at the moment the next guest walked in — which kills the next invented complaint before it's written.
- Every inventory item confirmed present and working
- Repairs from the last stay photographed as fixed
- Becomes the baseline for the following check-out report
Example condition record · real turnover, one property
6 of 41 photos
Sample photos from a real turnover, shown to illustrate what a pre-arrival record covers. Times are illustrative — in a live report every capture time is written by our server.
Real guest damage · photographed by a host at check-out
one stay, one property
Real photos from a TurnProof host after a single stay: permanent stains on brand-new linen, heat-damaged furniture, burnt cookware and broken items — some damaged, some taken. Documented like this, with verified times, it's a claim you can actually pursue. The host's claim was approved and won: extra cleaning charged at 5 additional hours, laundry, a professional carpet clean (receipt and job attached), a replacement vanity — the bathroom couldn't be cleaned until it was swapped, so the maintenance receipt went in too — and replacement items purchased by the co-host, with receipts proving each was a new purchase for the rental inventory. Times shown are illustrative — in a live report every capture time is written by our server.
Why it holds up
A photo is easy to dismiss. A verified chain of them isn't.
Integrity measures
server clock · sha-256 · write-once
Platform support teams discount host photos because there's no way to tell when they were taken. Every decision here exists to remove that doubt.
[B]
Photo bytes are fingerprinted
Every image is hashed with SHA-256 and the digest is stored on the report, so any later alteration of the file is detectable.
[C]
Immutable once submitted
No edits, no re-uploads, no quiet fixes after the fact. An unchangeable record is what makes it credible to a reviewer or an adjuster.
[D]
In-app camera only
Evidence photos are captured during the job. There is no gallery upload, so an old photo can't be passed off as today's condition.
[E]
You hold the archive
Photos live here for 90 days, then they're deleted. Before that you download the high-res PDF — timestamps, hashes and full-size images — so your evidence sits on your own machine, not only on ours.
[F]
Hashes outlive the photos
We keep the report's checklist, times and SHA-256 digests indefinitely. Years later you can re-hash an image out of your saved PDF and match it against the digest on record.
Report 03 · maintenance visits
Proof the property is looked after, not just cleaned
Also covers
mowing · gardens · repairs · servicing
Complaints aren't only about cleaning. "Overgrown yard", "the aircon never worked", "nothing gets maintained" — all of it is answerable with a dated visit history. Any outsourced crew can run a maintenance checklist on the same link, between stays or on a schedule.
[M-01]
Lawns and grounds
Front and back yard photographed after every mow — edges, clippings cleared, bins in place. A dated run of shots proves the grounds were maintained, not neglected between stays.
[M-02]
Repairs and trades
Plumber, electrician, handyman: photograph the fault, then the finished work. The pair sits on the record with the date, so a guest complaint about a 'broken' item meets the repair evidence.
[M-03]
Pool, pest and servicing
Recurring service visits logged the same way — who attended, which areas, what the property looked like when they left.
[M-04]
Contractor accountability
If you're paying for a service, you get to see it was done. Every visit carries the contractor's name and server-verified capture times, so invoices match reality.
Maintenance log · 12 Marina Parade
last 30 daysFront & back lawn mowedGreenline Yard Care26 Feb 2026 · 08:14:22
Garden beds tidied, clippings removedGreenline Yard Care26 Feb 2026 · 09:02:47
Aircon filter cleaned and testedR. Whitcombe1 Mar 2026 · 11:26:09
Bathroom tap washer replacedR. Whitcombe1 Mar 2026 · 11:48:33
Contractor access
Your cleaners and trades need a link, not an account
Each property gets its own access link and code — one for the cleaning team, one for the mowing or maintenance crew if you want them separate. They open it on their phone, type their name and walk their checklist. No sign-ups, no app store. Their name lands on the report, they only ever see that one property, and you can revoke or regenerate the link the day a team changes.
Day to day
Built to save time, not add a task
Everything included
one plan · no tiers
Runs on the phones your crew already carry
- Works in any browser
- No app store install — open the link, enter the property code, start checking
- Poor-signal protection
- Taps, notes and counts save on the phone and sync themselves when the signal comes back
- One tap clears a room
- Mark every line in an area — or the whole report — clear at once; issues you flagged stay flagged
- Remembers the crew
- Business and crew names are remembered on the device, so the next report starts ready
Keep problems moving after the report
- Issues board
- Everything flagged across all your listings in one list, tracked Open → Awaiting trade → Fixed or Claimed
- Your own notes on each issue
- Record who you called and what's booked, without touching the locked evidence
- Evidence pack in one click
- Pick a listing and a date range, print every locked report in it as one PDF — photos, times and fingerprints included
- Costs and receipts attached
- Add co-host hours, cleaning, replacement items and trade repairs — with the receipt photo or PDF — and they print inside the same pack, totalled by cost type
- Host notified on submit
- You're emailed the moment a crew submits, so nothing waits for you to check
Set up once, reuse everywhere
- Separate cleaning and inventory lists
- Each area carries its own cleaning lines and a counted inventory — both always on the report
- Expected counts
- Say there should be 6 wine glasses; the report records 6 expected, 4 found, 2 missing
- Copy a checklist to other listings
- Build one property properly, then push the same rooms and lines to the rest
- QR crew cards
- Print a card with the property's QR code and access code for the cleaner's kit
Money side, sorted
- Per-listing statements
- Every listing's share of the bill with GST shown — hand it to the owner you co-host for
- Itemised tax receipts
- Combined statement across all listings for your accountant, from the payment provider
- Volume pricing built in
- A$9 for 1 listing, A$7 each for 2–3, A$6 each for 4–9, A$5 each for 10+
- Cancel anytime in-app
- No emails, no lock-in — cancel from your billing page and keep access to the end of the period
One plan, every feature on this page
A$9 + GST for one listing per month — A$7 each at 2–3, A$6 each at 4–9, A$5 each at 10+.