Answers, without the runaround.

Getting started

How do I set up my first listing?

Create an account, add the listing with its address, bedrooms, beds and bathrooms, and TurnProof builds a room-by-room cleaning and inventory checklist for you. Edit any line, then you're ready for your first report.

Can I reuse a checklist on my other listings?

Yes. Open the listing whose checklist you like and copy it onto another listing in one step, then adjust the counts.

Do I have to type out every room?

No. Pick a room type — bedroom, bathroom, kitchen, laundry, balcony and so on — and TurnProof fills in the usual cleaning tasks and item counts for you. If you have a room you use again and again, save it once and drop it into any listing later.

What are the two reports for?

A check-out report records the state a guest left the place in, and a pre-arrival report records the state the next guest walked into. The pair is what makes a claim hard to argue with — add the booking code to both so they're tied to the same stay. Maintenance visits (mowing, gardens, trades) are logged separately.

Cleaners and crews

Do my cleaners need an account?

No, and they never will. Each listing has a crew link and access code. Share it, or print the QR card and stick it inside the property. You can reissue the code any time, which instantly stops the old one working.

What can a crew member see?

Only the listing they've been given the code for, and only the report they're filling in. They can't see your other listings, your billing or your past reports.

The crew has no signal at the property. Does it still work?

Yes. Ticks, notes and counts save on the phone and sync themselves once the connection comes back.

Photos and the 90-day window

Why can't I upload photos from my gallery?

Because a gallery photo proves nothing about when it was taken. TurnProof only accepts photos taken through its own camera, and the capture time and fingerprint are written by our server, not the phone.

What happens after 90 days?

The photo files are permanently deleted. The report itself — checklist, notes, capture times and photo fingerprints — is kept indefinitely. Download the PDF before the countdown runs out; that file is your permanent archive.

Is there a limit on photos?

There is no cap per room — shoot as many angles as a room needs. Fair use is 550 photos per listing per calendar month, which is far more than a normal turnover schedule uses. If a listing reaches it, new photos are declined for the rest of the month but reports can still be finished and locked. Get in touch if you genuinely need more.

Can I upload a video instead?

No, and on purpose. Still photos are what Airbnb and Booking.com read fastest, they print cleanly into a claim, and each one carries its own capture time and fingerprint. A run of stills covers a room better than a video a claims officer has to scrub through.

Evidence and disputes

How do I send evidence to Airbnb or Booking.com?

Open the report and either share the read-only link or download the PDF. For a bigger claim, open Evidence pack, pick the listing and type the booking code — TurnProof pulls that stay's signed guest agreement, pre-arrival and post-checkout reports, urgent repairs and receipts into one printable document.

Step by step: how do I protect one booking from start to finish?

1. When the booking comes in, send the guest agreement link from the listing page with the booking code and stay dates. 2. Before they arrive, do a pre-arrival report and type the same booking code. 3. If the guest complains mid-stay, log an urgent maintenance visit with that booking code and their complaint word for word, then lock it once fixed. 4. After checkout, do the post-checkout report with the same code and flag anything damaged, dirty or missing. 5. Add receipts or a replacement-price link for each damaged item. 6. Open Evidence pack, type the booking code, tick 'Leave out routine maintenance', and print or save the PDF for the platform.

Where do I find the booking code?

It's the reservation or confirmation code in the booking platform — on Airbnb it starts with HM (for example HMABCD1234). It's optional, but using the same code on every report for a stay is what lets the pack pull that stay together automatically. Cleaners can type it on the crew page too.

Does the guest agreement go into the evidence pack?

Yes. A signed agreement with the same booking code — or a stay overlapping the pack's dates — is added as its own page showing every rule the guest ticked, their signature, the server time it was signed, their device and network address, and its fingerprint. Unsigned links are never included.

What does 'Leave out routine maintenance' do?

Mowing, pool and routine servicing visits are useful records, but they clutter a damage claim. With the box ticked, the pack keeps pre-arrival, post-checkout and urgent repair visits only. Untick it for a full audit log of the property.

Should I fix things myself or book a trade?

Either. From Issues tap 'Log the fix' on any open item, choose a contractor or 'I did it myself', take before and after photos and lock the visit. The issue turns to Fixed with a 'Proof of repair' link.

Can I add receipts?

Yes. Add co-host labour, cleaning and replacement-item receipts to a claim so the pack shows what the damage actually cost you.

Can a report be changed after it's submitted?

No. Once submitted, a report is locked — no edits, no replacements, no deletions. That's the whole point.

Billing and refunds

What does it cost?

A$9 + GST per listing a month for one listing, dropping to A$7, A$6 and A$5 each as you grow. Pay yearly and you get two months free.

Can I get a refund?

Yes — a charge can be refunded in full, including GST, within 14 days of that charge. See the refund policy for the detail.

What happens if I stop paying for a listing?

Listings beyond what you've paid for lock for you and your crews. Your records and fingerprints stay on file, and unlocking is as simple as covering the listing again.

Referrals

How does refer and earn work?

Share your link. The host who joins gets 25% off their first month, and you get 25% off one of your own months for each referral who pays. Credits stack and don't expire.