Refund Policy

If you're not satisfied with TurnProof, you can request a refund of a subscription charge within 14 days of the date that charge was taken. We refund the full amount you paid for that charge, including any GST, to your original payment method.

The guarantee applies to that charge only. It does not cover:

• charges taken more than 14 days ago, including earlier months or earlier years;
• part-periods — we don't refund a portion of a month or year that is already under way once the 14 days have passed; instead, cancel and your listings stay covered to the end of the period you've paid for;
• more than one guarantee refund per account, so the guarantee can't be used as a recurring free trial.

On a yearly plan the same 14 days apply from the date of the yearly charge. After that, you can cancel at any time and keep full access until the end of the year you've paid for.

Refunds are processed by our payment provider, Paddle, which is the Merchant of Record for all TurnProof orders. To request a refund:

• visit paddle.net and look up your payment using the email address you paid with, or
• message us through our contact form (or write to PO Box 4344, Ashmore Plaza, Queensland, Australia 4214) with your receipt, and we'll point Paddle at it.

You can also cancel your subscription at any time from the Billing page inside TurnProof. After cancelling, your listings stay active until the end of the period you've already paid for.

Once a refund is processed, the subscription tied to that payment is cancelled. Because of the way plan coverage works, the listings covered by that payment lock immediately — your existing evidence links that were already issued stay readable, and your records (including photo hashes) remain on file. You're always welcome to re-subscribe later.

Refunds are issued for the amount you paid, including any GST, to your original payment method. Because Paddle is the Merchant of Record, Paddle handles the transaction, tax treatment and any invoicing corrections.

The guarantee exists so you can try TurnProof properly, not for repeated subscribe-refund cycles. We may decline a refund where there is fraud, abuse of the guarantee, or where the plan has already been refunded once. Nothing in this policy limits any refund rights you have under Australian Consumer Law, which continue to apply regardless of the time limits above.